How Dr. Jonathan Chernilo’s Pontinet Cut Unnecessary Referrals by 55%
Most healthcare systems don't have a diagnosis problem. They have a referral problem.
Dr. Jonathan Chernilo, founder of Pontinet, explains how a structured referral network for frontline GPs cut unnecessary specialist referrals by 55%, and why fixing a knowledge distribution gap mattered more than building another AI diagnostic tool.
About the guest:
Dr. Jonathan Chernilo is a Chilean-trained orthopedic surgeon with clinical experience across Chile, the UK and Australia. He founded Pontinet, a structured, accountable referral network connecting frontline GPs to specialists, after his earlier venture, Ortho Keys (an AI X-ray diagnosis app), shut down when COVID lockdowns eliminated the trauma caseload it depended on. A WhatsApp pilot of Pontinet across 260+ cases cut unnecessary specialist referrals by 55%.
Connect with Jonathan: pontinet.com | jonathan@pontinet.com
Next step: Leaders in healthcare, aged care and other high-pressure, people-heavy industries can start with the free Culture Governance Audit Checklist, a 20-point self-audit that finds the culture gaps before they show up in an incident report: https://culture.annastaciawainaina.com
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Leading with Kindness in High-Trauma Environments: Build a Resilient Culture | Kathryn Lawrence
Can you lead with kindness while holding high standards of accountability in an environment shaped by trauma, burnout, and systemic inequality? Most organisations talk about values, but very few operationalise them as a decision-making framework, a hiring filter, and a performance standard.
Kathryn Lawrence is the CEO of Orana House Inc, a leader navigating the complex realities of supporting women and children escaping domestic violence while building a workforce culture grounded in consistency, care, and courage. In this episode of The Human Edge, she explains how psychological safety is not a "soft skill" but a hard operational discipline required for sustainable performance in high-pressure sectors.
For CEOs, HR directors, and leaders in healthcare, social services, and emergency response, this conversation explores how to protect staff from vicarious trauma, build trust-based cultures, and lead with a personality-aligned philosophy that rejects toxic "rule-by-fear" management.
About Kathryn Lawrence:
Kathryn Lawrence is the CEO of Orana House Inc, with decades of experience in the community and legal sectors. Her work focuses on supporting victims of domestic violence and building resilient, values-driven workforce cultures that prioritise staff safety and psychological wellbeing.
Next step: Leaders in healthcare, aged care and other high-pressure, people-heavy industries can start with the free Culture Governance Audit Checklist, a 20-point self-audit that finds the culture gaps before they show up in an incident report: https://culture.annastaciawainaina.com
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When Clinical AI Shapes Patient Care: Govern the Power Before It Scales | Dwayne Boyes
When AI influences who gets escalated, where patients are treated, and what gets missed, healthcare leaders are no longer only building products. They are reshaping power, access, accountability, and patient safety.
Dwayne Boyes is the CEO of Doctor Sophia AI and Medtech AI Group, a healthcare technology organisation building AI-supported clinical workflows, multilingual access, triage assistance, and lower-cost primary care. In this episode of The Human Edge, he explains how the organisation emerged from a medical clinic and why care, equity, and human oversight must remain at the centre of clinical AI.
For healthcare CEOs, clinical leaders, digital-health founders, regulators, investors, and health-system operators, this conversation explores how to scale AI without treating efficiency as a substitute for care. Dwayne shares the operational problems behind emergency-room bottlenecks, delayed diagnosis, workforce shortages, marginalised communities, language barriers, and limited access to primary care.
About Dwayne Boyes:
Dwayne Boyes is the CEO of Doctor Sophia AI and Medtech AI Group. His work focuses on healthcare technology, clinical decision support, universal access, multilingual care, and responsible deployment of AI in high-need environments.
Next step: Leaders in healthcare, aged care and other high-pressure, people-heavy industries can start with the free Culture Governance Audit Checklist, a 20-point self-audit that finds the culture gaps before they show up in an incident report: https://culture.annastaciawainaina.com
Listen Now